Frequent Asked Questions
What is mobile marketing?
How is marketing is relevant in my industry?
Grep Tech’s Notify SMS solution has driven sales and enhanced customer experience in many different industries including healthcare, education, F&B, wellness, supply chain, property, events management, and even currency exchange!
Let us evaluate your business processes and work together with you in building your mobile marketing strategy.
Is mobile marketing one-way communication?
Grep Tech’s Notify SMS solution not only delivers information automatically in a variety of different campaigns and features, it also allows you to receive responses from your audience. This important feature separates Grep Tech’s solutions from other competitors offering only web, PC or cloud based SMS solutions.
Isn't social marketing the in thing these days?
SMS Marketing delivers your information directly to your the users’ mobile phones. 98% of them will read what you have to say, increasing your reach and your engagement rating.
How is GT Notify different from its competitors?
How secure is GT Notify?
What is an auto responder?
Can customers opt out of receiving SMS?
What is a keyword campaign?
How many keyword campaigns can I program on GT Notify?
Can I remind recipients if a dead line is due?
Isn't SMS impersonal?
What language does GT Notify support?
Do I have to limit messages to 160 characters?
Telcos will still charge you based on 160 characters per SMS.
What if my customer is on the Do-Not-Call registry?
When a customer subscribes to your campaign by initiating the contact through SMS, that is expressed consent and you can send marketing materials to them even if they are registered on the Do-Not-Call Registry, until the subscriber decides to opt out of the campaign.
With Grep Tech’s Notify SMS solution, you can even export your contact list to verify their DNC status. Once this is returned with the result, you can easily upload it back into the system and it will automatically mark the contacts who are safe to reach out to. This saves you the time and hassle from administrating your database on your own.
Do I have to create campaigns from scratch everytime?
What if I have to make urgent changes but don't have access to computer?
If you don’t remember how to do it, you can always SMS for help and a response will give you the instructions instantly.
Can I activate a campaign without a computer?
With Grep Tech’s Notify SMS system, you can easily activate a SMS blast via SMS.
How fast does GT Notify send out messages?
Can I hide my number from my messages?
Can I show my company name instate of show phone number from my messages?
Can GT Notify send message to oversea recipients?
*Telcos will charge overseas SMS rates accordingly.
What is SMS instant win?
It allows your audience to opt in for a lucky draw.
Our automated system will close the draw on the end date, randomly select a winner and even notify both you and your winner instantly!
At the end of the draw, you get a great database of new contacts for other promotions.
Can I integrate GT Notify into my existing applications?
We developed our application in-house so we can easily integrate it to suit your business needs.
Can I import my existing database into GT Notify?
Can GT Notify be customized?
What would a reseller have to do?
They also provide us with quarterly sales forecast so that we can fulfill their orders. They give us feedback on our product and work with us on how we can enhance it so that gives the end user a better experience.
What will Grep Tech do for its resellers?
As the manufacturer and the developer, we also provide comprehensive technical support and work with our resellers to weave in new features to enhance the end user experience. Afterall, their customers are our customers too.
We give reseller training on our product so that they are equipped with all they need to know to sell our product to the masses.
We even market our resellers through email, our regular seminars and annual trade shows.
Did we also mention a huge discount on our product? It’s a win-win for everybody.
What is in a free trial?
We’ll set up our system and leave it running with you so that you can see the returns and results for yourself.
How long is delivery and setup?
Setup takes a mere 10 minutes.
We also schedule a complimentary 1 hour training session so that you and your colleagues can administer the system effectively.
Ready to place your order?
What do I contact for technical support?
If you require any technical support, contact us by email or Facebook and we will contact you to troubleshoot shortly
Do I have to pay for software updates?
Grep Tech is committed to the product and will continue to add new functions and features to the GT Notify system, and user can always get the latest update for FREE.
The software update is simple, just click the Update link on the menu, and click proceed. The system will download the latest update and apply the update automatically.
Please make sure at this time, you need to have the INTERNET connection for the GT Notify system to download the update.
Can I use GT Notify SMS system in other countries?
It depends. But most of the time, it is YES.
It depends on the country specific telecoms system and requirement, but we have made the system easily adaptable to many situations.
Currently, GT Notify system support 2G network Quad-band GSM/GPRS/EDGE 850/900/1800/1900 MHz and 3G network Dual-band UMTS/HSPA+: 900/2100MHz. Which covers nearly all the countries in the world.
You can also set the timezone and country code, to suit your country environment.